Central Heating & Cooling Customer Service Representative in Kalispell, Montana

How would you like to be part of growing a company, but in a stable market and community?

General Info:

Pay: Excellent Pay - D.O.E. and Performance

Benefits: Retirement plan, Family Health Ins. & more (see below)

Must Have: Driver's license, minimum 2 Years Customer Service Experience w/ other minimal requirements (see below)

A Little About Us:

20 years ago, Central started as a small company in Kalispell, MT. It has since grown to be the primary source for home comfort services in the Flathead Valley communities. Central has become THE trusted name in home services.

We have grown a lot in 20 years and continue to grow aggressively. That means we need more team members - and not just anyone will do.

If you aren't from the area, you need to know - the Kalispell, MT area is absolutely gorgeous.

We are at the north end of Flathead lake, which is both a great recreation area and a world class fishery. Glacier National Park (voted Best National Park by Backpacker Magazine readers) is in our backyard with limitless opportunities for fun during every season.

We also have a thriving farm community, with fresh goods offered at farmers markets year-round. Our schools are some of the best rated in the west, and our burgeoning arts scene is truly unique and exciting. We live in an outdoor recreation paradise, so many of our neighbors and customers consider this area to be the perfect location for their 2nd or 3rd homes.

We need the best. That's why we are advertising the position not just in NW Montana. Our team is known for going above and beyond to help the customer get the best value for the work being done in their home.

We are looking to bring on team members that will take our household name to an even higher level of excellence and profitability. To that end, we are looking to add a rockstar Customer Service Representative to our team. This person, and the role, will grow with us as a company. As a CSR, you would work directly with our Dispatchers, Marketing Director, & management to bring our customer experiences to a higher level - particularly for our long-term customers. We are looking someone to be a champion of our brand and our customers.

Base-Level Requirements in order to be considered for this position:

  • High school diploma or GED.

  • Experience utilizing good judgment in order to plan and accomplish goals.

  • Have a clear, distinct voice.

  • Convey authority, patience and compassion in voice.

  • Be personable and empathetic.

  • Basic social media knowledge for communicating with customers.

  • Be able to remember intimate customer details in complete confidentiality.

  • Handle stress in stride and professionally.

  • Be well-organized and able to follow directions.

Ideal candidates will have the following customer service related skills:

  • High School Diploma or its equivalent, associate or bachelor’s degree preferred.

  • Must maintain confidentiality at all times.

  • High degree of proficiency in office procedures, typing and machines.

  • Good/Great degree of proficiency with Microsoft Office and Google Drive programs.

  • Able to handle the urgency of each task, and work in a high-expectation position.

  • Is detail-oriented with the ability to multi-task.

  • A GREAT listener: Customer responsive.

  • Answers the phone in a polite, friendly, professional manner.

  • Obtains accurate information from and about the customer and the problem.

  • Determine whether/not the situation is an emergency.

  • Help schedule customer appointments based on their needs and expectations, within our guidelines.

  • Obtain and verify payment method.

  • Handle customer concerns and complaints.

  • Be creative, but practical in helping solve challenges with/for customers.

  • Arrives on time.

  • Ready to begin work at the designated time.

Because of the nature of the growth we are striving after as a team, the job role and duties of this position will not be the same in 5 years. We are the most technologically advanced home service company in our market, and we are actively working towards staying that way and broadening the gap. What this means is that a position that starts as a Customer Service role will eventually evolve in to a combination role of Customer Service & Dispatcher to help us excel with that growth. We will be hiring the candidate for this position with that mindset.

We offer:

  • Comprehensive Family Health Insurance (We pay your premium).

  • Employee retirement plan with company matching.

  • Paid holidays.

  • Ample and progressive vacation time.

  • Flexible Maternity and Paternity leave.

  • Seasonal company events/parties for our families and some just for the adults.

NOTE:

Please be thorough in answering the following questions, as they really help us get a feel for who you are. This position is such that, should you be hired, you will become a face of our company. Our customers will know you by name, as they do many of our team members. We are very serious about who we entrust our customer's care to!

Our Company and the Flathead Valley can offer you a better quality of life!