Verint Systems, Inc. Manager, Product Strategy in Helena, Montana

Manager, Product Strategy

Location US-Remote (United States)

Job ID 11615

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Overview of Job Function:

Role profile: This role is part of the Product Strategy Group that focuses on buyers to drive business growth. The person in this role will be a subject matter expert supporting sales services and support in achieving the growth objectives with high potential solutions. This can role can be located remotely in the US.

Principal Duties and Essential Responsibilities:

  • Responsible for promoting and supporting the strategy and growth of Verint Products in the Customer Engagement Solutions business space, specifically analytics focused solutions and introduction of new OEM technologies.

  • Provide leadership to colleagues, partners and other organizational segments in order to enable global sales, presales and services resources to appropriately support market penetration and adoption.

  • Chartered with engaging in a variety of activities with interaction that is involved but is not limited to, engaging with prospects, customers, external partners, sales, marketing, product house, and professional services.

  • As a client advocate, work with clients to provide strategic and tactical recommendations for successful use of Verint’s Workforce Optimization Software.

  • Builds and leverages strategic customer partnerships fostering references and advocacy promoted through Verint’s Elevate program.

  • Leverages and engages in internal and external Verint communities to support knowledge transfer, collaboration and awareness.

  • Interact with varying levels of management within Verint, with partners, prospects, and customers.

  • Liaison who bridges the gap between the technology and the business users.

  • Support Strategy Development aligned to Product Strategy and organizational goals and roadmaps.

  • Work with Product Management on Product Design and Enhancements.

  • Create, Maintain and execute enablement programs including development of supporting methodologies and materials.

  • Escalation Resolution & Management.

  • Act as SME to lend credibility in eyes of prospects / customers during sales cycle.

Minimum Requirements:

  • Bachelor’s Degree in Business Administration or equivalent experience.

  • A minimum of 6 years of demonstrated experience in a consulting role with a successful track record in the complex pre-sales process in a software or technology organization.

  • Strong analytical / data manipulation skills and proficiencies.

  • Strong project management skills.

  • Strong problem solving skills with a keen ability to apply resolutions.

  • Ability to interpret critical business challenges and translate to optimal business process recommendations – multi-level and organizational opportunities.

  • Exceptional interpersonal, and communication skills (oral and written).

  • Strong time management skills with the demonstrated ability to meet deadlines.

  • Adept in quickly understanding new technologies and identifying business value.

  • Ability to travel up to 50% of the time both domestic and international.

  • Successful completion of a background check screening process including, but not limited to, employment verifications, criminal search, OFAC and Social Security verification.

  • Successful completion of a credit check necessary for those travel-related roles that will require the candidate to obtain the appropriate credit line required to travel.

Preferred Requirements

  • Experience in implementing Work Force Optimization Software and/or management process consulting across various operations (i.e. Contact Center, Back Office and Branch/Retail) which includes Project Management experience in Business Consultancy and Software Implementation.

  • Familiarity with Verint products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management, eLearning, coaching, forecasting and scheduling, and feedback/survey solutions is beneficial.

As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.