AMERIGAS PROPANE INC Customer Relations Representative (7442) in ENNIS, Montana

AmeriGas Job Details Customer Relations Representative - (7442) Job Class Full-time Location # 6935-Ennis, MT* - Ennis, MT 59729 US (Primary) Job Type ACE & Field Operations - Non DOT Job Description AmeriGas Propane is the nation's largest propane distributor, serving over 2 million residential, commercial, industrial, agricultural and motor fuel propane customers in all 50 states. AmeriGas is listed on the New York stock exchange [NYSE: APU]. For more information visit our website at Job Summary: The Customer Relations Representative (CRR) acts as the first point of contact for all AmeriGas customers. The CRR is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. The CRR will drive customer retention and growth through accurate posting of daily work through SAP, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations. Depending on how many CRR's are in the office they may have to perform a select few or all of the duties and responsibilities listed below. Although not all CRR's will be responsible for all the duties listed below, it is important that all are cross-trained appropriately for all duties and responsible in their particular district. Duties and Responsibilities: • As the first line of customer contact, represents AmeriGas in a positive way on a daily basis • Gains new customers by introducing AmeriGas products and services, recommending strategic price programs, and scheduling site visits. • Solves customer service issues with the goal of customer satisfaction and customer retention. • Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders. Offers solutions to customer complaints that balance the best interest of the customer and the company • Assists all walk-in customers. • Actively participates in safety training and meets all safety training requirements • Accurately maintains customer data, transactions, and information in SAP through accurate data entry and monitoring. • Responsible for preparing all daily batch activities including, but not limited to service, bulk and cylinders. a clean and organized office environment as well as order supplies and forms as needed. Knowledge, Skills and Abilities: • Advanced knowledge in Microsoft office and windows based applications. • Ability to master SAP • Must have strong organizational skills as well as be extremely detailed oriented. • Must be able to work well in a team-oriented environment. • Must be service-oriented and sales minded. • Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations. • Must be resourceful and excel at problem resolution. • Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations. • Ability to multi-task under high-pressure situations. • Ability to write business correspondence. • Ability to effectively present information and respond to questions from employees, managers, customers and the general public. • Knowledge in Accounting is a plus. Education and Experience Required: • High school diploma