Bozeman Health CLERICAL FRONT OFFICE in Bozeman, Montana


Req Number:



Bozeman Health Deaconess Hospital




Full Time


Day Shift


Monday-Friday 8:00 - 4:30

Job Details:

POSITION DESCRIPTION POSITION SUMMARY A clerical staff member in a hosptial outpatient or clinic setting is responsible for multiple tasks. The clerical staff member is the initial contact the patient has within the department, requiring: updating and confirming demographics and insurance information, collecting payments for service, scheduling appointments and follow up and assembly of charts and other documents. Clerical staff member will contact insurance when necessary to obtain prior authorzation or predermination for appointments. A clerical staff member is responsible for maintaining and organization of department medical record, distribution of faxes, reports, messages and inter-office mail. Clerical staff member will answer phones, schedule appointments and take messages. REQUIREMENTS EDUCATION Required: High School Diploma/ or GED equivalent Preferred: LICENSURE and CERTIFICATION Required: Preferred: EXPERIENCE Required: Previous experience with computer software/windows profiecient Preferred: Minimum of two years Medical/clinical office experience Previous experience in Customer service Experience in HIPAA ESSENTIAL FUNCTIONS 45% Time Spent - Greeting and processing patients including, but not limited to, obtaining current insurance and demographic information, consents, required signatures, required forms and answering patient questions. Answering phones and scheduling patients for appointments and ancillary tests and medical records/scanning tasks 35% Time Spent - Verifying insurance and obtaining prior authoriation/pre determination for Cardiac Pulmonary Rehab, Cardiology and Pulmonary Clinics. 15% Time Spent - Responsible for clerical items related to patient charts and education sessions. Completes patient registration and charges through department requirements. 5% Time Spent - Other duties as assigned