EQUISERVE Field Support Specialist in BILLINGS, Montana

Overview : Location: Billings, MT / Sioux Falls, SD - Northwest Region Provide support to franchisees and Franchise Performance Team (FPT) operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues. Sell and provide services in open routes. Support overall FPT goals. Responsibilities: Franchisee and FPT Support * Conduct franchisee inventories to maintain accurate accounting records and report results to Business Managers with recommendations * Advise franchisees in effective inventory management practices * Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on * Service open routes including but not limited to selling, collecting receivables and servicing customers in open routes * Assist the FPT and franchisee population with priority service issues such as, but not limited to: - New franchisee tool-ups - Sales meeting set-up or preparation of materials - Conducting assigned segments of meetings or training* Tool and equipment show assistance - Broken tool replacements - Checking in terminated franchisees - Tool returns Qualifications: Education and Experience: * Bachelor's degree Knowledge, Skills, Abilities: * Basic understanding of some aspects of franchisee operations, for example: - Accounting and finance - Inventory management - Order process - Customer service - Warranty program - Credit policy and practices - Survey process - Franchise contracts * Proficient at Microsoft Office Other Requirements: * Supportive of FPT's goals * Willingness to travel on a daily basis * Strong core values * Enjoy interacting with customers * Ability to lift 50 to 100 lbs Competencies : * Adaptability * Relationship Building * Sales Effectiveness * Planning Orientation * Dependability / Reliability